Scottsdale 7 Mistakes Healthcare Staff Make That Keep Them from Quality Patient Engagement and Positive Treatment Outcome

November 6, 2019


Do you want to have better patient satisfaction scores that also improve treatment outcome? 


A Being Relational Seminar Series


Alternative Strategies for Quick Quality Engagement, especially when patient presents with emotionally sensitive situations

You are invited to be our guest at the upcoming invitation only Being Relational Workshop in Scottsdale. Your host, Louise Phipps Senft, is a pioneer in the field of Conflict Transformation & Mediation, a keynote speaker and best-selling author who teaches practitioners and healthcare professionals how to communicate in ways that transform their practices and improve well-being. More importantly, she is recently back from 22 months in ICU’s and physical rehab centers across the country in a personal crisis with one of her sons. She wants to share the power of quality dialogue with your staff, patients, clinics and one-on-one conversations with potential clients.


There is no cost to attend this private event. There will be no selling of services.

No cost. No selling. No kidding.




Wednesday November 6th, 2019
9:00 am to 10:30 am  Executive Briefing for Healthcare and Hospital Administrators
11:30 am to 1 pm – Seminar for Wellness Practitioners 


Omni Scottsdale Resort & Spa at Montelucia
4949 E Lincoln Dr, Scottsdale, AZ 85253

Room “Chef’s Kitchen”, 1st Floor

If you would like to accept Ms. Senft’s personal invitation, please RSVP to Scottsdale at:



In this interactive seminar, Louise Phipps Senft, best-selling author, and in-patient family member and attorney,  and now relational researcher will share with you the seven proven strategies to quick quality engagement that made her book Being Relational a best-seller. These seven ways are the formula for Healthcare to create greater well being for patients and staff, quickly and effectively. By following his simple formula, you’ll give your patients an experience that not only focuses on treating their illness but healing them from the inside out, thus improving treatment outcomes and patient satisfaction.



About Host Louise Phipps Senft


Ms. Senft is an award-winning pioneer in the field of mediation with over 25 years mediating thousands of conflicts, and teaching conflict transformation approaches and skills for individuals, corporations and hospital executives. In 2015, her 17-year-old son Archer was catastrophically injured in a diving accident that rendered him a complete quadriplegic.  Never imagining that she would be on the other side of high conflict in life and death daily scenarios for over six months, she applied a relational mindset and skillset to navigate her son’s odyssey through 4 ICU’s, 5 hospitals, 3 rehab facilities, and 6 months on a respirator working with 23 specialists, and a consortium of other medical personnel. It was this journey that gave new meaning to her best-selling book Being Relational: The Seven Ways to Quality Interaction & Lasting Change. Ms. Senft is bringing this cutting-edge philosophy of Being Relational and Relational Medicine to dozens of healthcare organizations including Multicare Health System, MainLine Health System, Johns Hopkins Health System, and the Kennedy Krieger Institute.


What Others Are Saying


“Louise is a master trainer and her expertise in conflict resolution is second-to-none. If you want to experience a master at work, I would recommend attending this training. Learning this skill set is a powerful tool for all people in both work and personal settings”. – Amanda Laden, Human Capital and Leadership Strategist


“I didn’t know what to expect coming in. I thought I would get some new, cool tools to figure out how to help with employees relations in my line of work, to take back and share what I learned. But I got way more than what I expected in terms of theory, process, methodology, tools, and practice all in one week. It really blew me away quite honestly, and I knew that on the second day “wow this is different than anything I’ve ever been to before. This is the best training I have ever attended, really. I want to apply this to work and how I can share with my core team. I want to incorporate it into their practice as well. With human resources it is all about dealing with conflict, investigating performance issues, complaints, discrimination, harassment – its so transactional, and what I think is by virtue of the way we have always gone about it, we are probably putting up barriers to people being honest with us and sharing with us really how they’re feeling, what their experiences were because were putting them on the defensive, like the questioning / response style, rather than the listening and reflecting from the two parties discussing it together. I think we will have better outcomes when we use this transformative method.” – Daniel Durgin, Associate Vice President HR Kennedy Krieger Institute